Returns & Refund Policy – Premium Wheels

Last updated: March 2026

1. Right of Withdrawal

You have the right to return your order within 14 days of receiving the goods, without providing any reason.

To exercise your right of withdrawal, please contact us at:
info@premiumwheels.eu

2. Return Conditions

To be eligible for a return:

  • the item must not be used
  • the item must not be installed or mounted
  • the item must be returned in the same condition as received
  • the item must be properly packed to avoid damage during return shipping

3. Important Information About Product Condition

We sell used and refurbished alloy wheels.

This means:

  • products may show signs of use
  • minor scratches, marks, or wear may be present
  • imperfections may also exist on inner surfaces

All products are presented with real photos and descriptions.

By purchasing, you acknowledge that:

  • the condition of the item has been clearly shown
  • visible signs of use are not grounds for return

Returns based on condition will not be accepted if:

  • the condition was visible in photos
  • or described in the product listing

4. Non-Returnable Situations

We do not accept returns if:

  • the item has been installed or mounted
  • the item shows signs of use after delivery
  • the item has been damaged by the customer

5. Return Shipping

  • Return shipping costs are the responsibility of the customer
  • We recommend using a tracked and insured shipping method

We are not responsible for items lost or damaged during return shipping.

6. Return Address

JANUSZEWSKI SZYMON PREMIUM WHEELS
Elizy Orzeszkowej 40
69-110 Rzepin
Poland

7. Refunds

Once we receive and inspect your return:

  • refunds are processed within 14 days
  • refunds are issued to the original payment method

We reserve the right to reduce the refund if:

  • the item is returned in a different condition
  • the item shows signs of use or damage

8. Exchanges

We do not offer direct exchanges.

If you wish to replace an item:

  • return the original item
  • place a new order

9. Damaged or Incorrect Items

If you receive an item that is:

  • damaged during shipping
  • significantly different from the description

please contact us immediately at:
info@premiumwheels.eu

We will resolve the issue as quickly as possible.

 

Shipping Damage

Please inspect your package upon delivery.

Any visible damage must be reported to the courier immediately.

Hidden damage must be reported within 3 business days of delivery by contacting:
info@premiumwheels.eu

10. Contact

If you have any questions regarding returns or refunds, contact us:

Email: info@premiumwheels.eu
Phone: +48 572 110 220