Terms and Conditions – Premium Wheels

Last updated: March 2026

1. General Information

These Terms and Conditions govern the use of the website premiumwheels.eu and the purchase of products offered by:

JANUSZEWSKI SZYMON PREMIUM WHEELS
Elizy Orzeszkowej 40
69-110 Rzepin
Poland
NIP: 5981646418
REGON: 385293564

Email: info@premiumwheels.eu
Phone: +48 572 110 220 / +48 572 024 882

By using this Website and placing an order, you agree to these Terms and Conditions.

2. Products and Condition

We offer alloy wheels in various conditions, including:

  • used wheels
  • refurbished (restored) wheels
  • occasionally new wheels

All products may show signs of previous use.

This may include, but is not limited to:

  • minor scratches
  • marks on inner surfaces
  • normal wear and tear

These imperfections do not affect functionality unless explicitly stated.

Each product is presented with photos and descriptions that reflect its actual condition.
Customers are responsible for reviewing all images and details before purchasing.

3. Compatibility and Customer Responsibility

It is the customer’s responsibility to ensure that the selected wheels are compatible with their vehicle.

We may provide guidance or assistance; however, all recommendations are for informational purposes only.

The customer should verify:

  • size
  • bolt pattern
  • offset (ET)
  • center bore

We are not responsible for incorrect purchases due to improper selection.

4. Orders

Orders can be placed through the Website.

After placing an order, you will receive a confirmation email.
This does not constitute final acceptance of the order.

We reserve the right to:

  • refuse or cancel orders
  • request additional verification

5. Prices and Payments

All prices are displayed in EUR.

We accept payments via:

  • Stripe (card payments)
  • Apple Pay
  • Google Pay
  • Klarna

All payments are processed securely by third-party providers.

6. Shipping and Delivery

Products are shipped from Poland.

  • Estimated delivery time: 2–5 business days
  • Delivery is carried out by courier services

We may ship outside the European Union upon prior contact and agreement.

Delivery times may vary due to logistics or availability.
Customers are encouraged to contact us if they require updates.

7. Right of Withdrawal (Returns)

Customers have the right to withdraw from the contract within 14 days of receiving the goods.

Conditions for return:

  • the product must not be used
  • the product must not be mounted or installed
  • the product must be returned in its original condition

Return shipping costs are covered by the customer.

Return address:
JANUSZEWSKI SZYMON PREMIUM WHEELS
Elizy Orzeszkowej 40
69-110 Rzepin
Poland

Due to the nature of used products:

  • returns based on visible condition (e.g. scratches, wear) will not be accepted if these were clearly shown in photos or described

We reserve the right to refuse returns that do not meet these conditions.

8. Refunds

Refunds will be processed within 14 days after receiving and inspecting the returned item.

Refunds are issued using the original payment method.

We may reduce the refund amount if the product has been used, damaged, or altered.

9. Complaints and Warranty

Customers have the right to file a complaint if the product is defective or not as described.

A legal warranty applies in accordance with EU law.

To submit a complaint, contact:
info@premiumwheels.eu

10. Limitation of Liability

We are not liable for:

  • incorrect product selection
  • improper installation
  • damage resulting from misuse

We are also not responsible for indirect or consequential damages.

11. Intellectual Property

All content on the Website is the property of Premium Wheels or its licensors.

Unauthorized use is prohibited.

12. Privacy

Personal data is processed in accordance with our Privacy Policy.

13. Changes to Terms

We reserve the right to update these Terms at any time.

14. Governing Law

These Terms are governed by the laws of Poland and the European Union.

15. Contact

Email: info@premiumwheels.eu
Phone: +48 572 110 220

16. Delivery Inspection and Damage Claims

Upon receiving the shipment, the customer is required to carefully inspect the package in the presence of the courier.

If any visible damage to the package is noticed:

  • the customer must report it immediately to the courier
  • a damage report (damage protocol) should be completed at the time of delivery

Failure to report visible damage upon delivery may affect the ability to successfully process a claim.

17. Hidden Damage

If damage to the product is discovered after opening the package (hidden damage):

  • the customer must report the issue within 3 business days of receiving the shipment
  • the report must be sent to: info@premiumwheels.eu
  • the customer should include photos of:
    • the product
    • the packaging
    • any visible damage

Failure to report damage within this timeframe may result in the claim being rejected due to courier company policies.

18. Complaint Procedure for Shipping Damage

In case of shipping damage:

  • the customer must contact us as soon as possible
  • we will provide further instructions and a complaint form if required

Please note:

  • claims reported after 7 days from delivery may not be accepted due to courier limitations
  • this may prevent us from submitting a valid claim to the courier